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TERMS & CONDITIONS

The following terms and conditions of sale are provided here to enhance your enjoyment of our products and to provide for your safety and the safety of others. You are encouraged to read these terms and conditions of sale carefully. By placing an order you agree to the terms and conditions of sale stated here.

* Please note, these T&C’s are specific to online purchases.

SHIPPING

COST WITHIN UK:

  • Free shipping on orders over £75/€75.
  • A £10 shipping fee will occur for any orders under £75/€75.
  • We ship all orders with next day delivery, orders placed after 12:00 GMT will be processed the following business day.

COST WITHIN EU:

  • Free shipping on orders over £75/€75.
  • A £10 shipping fee will occur for any orders under £75/€75.
  • We estimate a delivery time between 3-5 working days.

COST FOR REST THE OF WORLD:

  • A £20 shipping fee will occur on all orders.
  • We estimate a delivery time between 5-10 working days.

SHIPPING INFORMATION:

All orders are shipped on business days (Monday – Friday, excluding major Public Holidays). We aim to process orders within 24 hours of receipt. Any orders received after 12:00 GMT will be processed and dispatched the following business day. Orders placed on Saturday, Sunday or British Public Holidays will be processed and dispatched the following business day.

If your package arrives visibly damaged/tampered with, we advise refusing delivery with the courier and contacting us immediately. If you are unable to check the contents of your delivery at the point of delivery, then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

* All purchases are subject to payment checks prior to processing. Only authorised purchases will be processed and shipped. Shipping costs will be calculated based on order total. All delivery services are subject to stock, courier area, availability, and demand. Please note, aligning with recent law changes you may be required to provide a VAT or Personal Identification number. Failure to provide this information can result in termination of your order.

FORWARDING COMPANIES:

If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or has been damaged after being received by the freight forwarder, it is now the responsibility of the freight forwarder.

Sakaré is not liable and will not provide a refund or replacement for damaged, defect, material difference, or loss that occurs to goods after being delivered to a forwarding company.

 

IMPORT DUTY:

Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country's government.

If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

RETURNS & EXCHANGE POLICY

All items must be accompanied by a copy of the original receipt and in unopened, saleable condition. Any promotional gifts received with products must also be returned.

YOUR RIGHT TO CANCEL YOUR ORDER:

  1. As the consumer you have the right to cancel your order within 14 days and receive a refund, except if you open a sealed product (this is for hygiene reasons).
  2. The cancellation period will expire after 14 days from the day on which you (or someone you nominate) receives (a) the goods or (b) the last delivery of the goods if your order is split into two or more deliveries over different days.  
  3. To exercise the right to cancel, we require you to inform us of your decision to cancel this contract by a clear statement (eg by post, email, or phone). We have provided a model cancellation form for you to use, but this is not obligatory. If you decide not to use the form, please provide your name, home address, details of the order, phone number and email address.
  4. Your return request will be processed promptly within 5 working days of receipt.
  5. You will be required to post your returns to us at Sakaré, Studio 2, 1st Floor, 155 Commercial St, Spitalfields, London, E1 6BJ. Goods must be dispatched within 14 days of telling us you wish to end the contract.
  6. Upon inspection of goods, your refund will be processed within 7 days of receiving your returns.
  7. We will refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery option available.

YOUR RIGHTS IF THERE IS A PROBLEM WITH THE PRODUCT:

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect your legal rights

* For practical reasons, the packaging of our products may vary from what is shown on the website.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from SAKARE.com (the “Site”).

PERSONAL INFORMATION WE COLLECT:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION:

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

DO NOT TRACK:

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS:

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, we note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the Site).

DATA RETENTION:

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

SITE REPRESENTATION:

Although every effort is made to represent the product to the highest standard possible, we assume no warranty that the product descriptions, colours, or other content available are accurate, complete, reliable, current, or error-free. Sakare will not be held responsible or liable for any act beyond our control such as corruption, computer viruses or any other technology-based malfunction which was not initiated or authorized by Sakaré.

DISPUTES:

Any disputes pertaining to Sakaré website shall be governed by the state of England and be applicable to all laws and regulations of said state. If you have violated or threatened to violate the intellectual property or good name, we may seek court relief and you, hereby, consent to jurisdiction and venue within the State of England.

CHANGES:

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Company Details:

Soap and Co (UK) Ltd 272 Regents Park Road London, N3 3HN,

Company number:06205296,

Vat number: 923146835

Phone Number: +44 (0) 800 619 0033

Email: info@sakare.com

CORPERATE INFORMATION

ANTISLAVERY POLICY:

Sakaré have a zero-tolerance approach to modern slavery and unethical conduct in our business. We fully embrace the aims and ideals of the Modern Slavery Act 2015 and we remain committed as ever to ensure that there is no slavery or human tracking in our supply chain or in any part of our business.

ANIMAL TESTING COSMETICS:

Sakaré does not condone or conduct animal testing on our products or ingredients. We fully support the development and global acceptance of non-animal testing alternatives and we constantly work with the industry and scientific communities to research other alternatives.

DIVERSITY IN THE WORKPLACE:

Sakaré is an equal opportunity employer that is fully committed to diversity and inclusion within the workplace. We prohibit discrimination of any kind based on race, sex, religion, sexual orientation, disability, pregnancy, or other protected characteristic as outlined by the Equality and Human Rights Commission. 

CONTACT US

If you have any questions about a purchase or general queries, please contact us on +44 (0) 800 619 0033 or info@sakare.com and we will endeavour to resolve this for you.

English